FAQ
Do you retail?
Gvinico specializes in wholesale B2B sales only, working exclusively with legal entities. We do not offer retail services.
Do you sell to Georgian companies?
No, Gvinico operates exclusively for export and does not sell within Georgia.
Can I get product samples?
Yes, we consider sample requests. For details, visit: Product Sample Policy.
How does the ordering process work?
Our B2B transactions require careful legal registration, logistics, and quality checks. After placing a pre-order, we optimize your order for cost efficiency and provide a counteroffer. Upon agreement, we finalize the contract and begin processing.
What is the minimum order amount?
The minimum order is 150 bottles due to Georgian export regulations. Smaller quantities can be requested but may incur higher costs.
What order quantity is cost-effective?
We recommend orders in multiples of 150 bottles (1/4 pallet), 300 bottles (1/2 pallet), or 600 bottles (1 pallet) for optimal logistics.
Where do you deliver, and what are the times?
We deliver worldwide. Shipping times and costs vary by country and order size. Ensure compliance with local alcohol import laws.
How is the export process from Georgia carried out?
Each shipment is certified by authorities. After order confirmation, certification, and packaging, we transfer goods to the delivery company and provide tracking support.
What happens if my wine is damaged?
In the unlikely event of damage, notify us immediately with a photo. We handle such issues case-by-case.
Can I mix wines from different wineries in my order?
Yes, you can order from various wineries and regions. We consolidate your order for efficient logistics.
How do I track my order?
Once shipped, we provide an ETA and tracking details.
Can I amend or cancel my order?
Contact us promptly if you need to amend your order before shipping.
How long does delivery take?
Delivery times vary by destination. We provide an ETA once the shipping process begins.
Does the wine price include shipping costs?
Shipping costs are calculated separately based on weight and distance.
Can I order by phone?
Yes, contact our support team for assistance with phone orders.